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Flow Builder
Getting Started
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Basic

Botsumo System Fields
Common Errors & Solutions
How can I change the Default reply?
How can I change the Welcome message?
How to personalize the conversation with custom fields?
How to Provide your Own Translations on Built-in Flows?

Flows

Action Block
Block Types – 1
Block Types – 2
Block Types – 3
Can I Validate Emails Inside the Messenger Chat Flow?
Custom Field
Extract data from JSON
Flow Builder – Menu
How can I Enable Notify Admins Feature?
How Can I Enable/Disable Message Composer Automatically?
How can I format date & time?
How to create a collection of flow?
How to Enable/Disable Message Composer on the flow?
How to send an image/video/file to the users?
How to send random messages to the users?
How to use External Requests / Dynamic Contents?
Overview
Tags

Analytics

Analytics – Sales
Get my Chatbot Link
How to see all receive messages without a response?
New Users Analytics

Audience

Checkout Settings
How can I enable/disable live chat?
How can I export PSIDs?
How I can manually tag a user?
How to import subscribers from other bot Platforms?
How to see user information?
Shipping Settings

Ecommerce

Add/Edit a Product
Can I add the shipping cost for my product?
Can I change the Symbol of money ($) on my product?
Category
Coupons
Delivery Cost based on Location
Enable Cash on Delivery
How to change payment methods?
How to change the currency of my product?
How to disable the order updates notification?
How to enable Pickup on the store option?
How to limit the minimum order value?
How to set open hours for orders?
Overview
Payment Settings
Vendors

Broadcast

How to send a broadcast message?
How to send messages on my user’s own timezone?
Paid Messages (Sponsored Messages

Grow

Bot links and Ref Referral Parameters (m.me)
Facebook Comments
QR Code Generator

Integration

ActiveCampaign
Facebook Ads Integration
GetResponse
Google Sheets Integration
How to combine Messenger Marketing with Email (SMTP)
Integromat
Klaviyo
LeadSquared
MailChimp
Mailerlite
MooSend
PayPal
Pipedrive
Platformly
Razorpay
Stripe
Truemail
Zapier

Billing

Cancel Pro Subscription
Pricing Calculation
Upgrade Free to Pro

Advanced

Create Templates
GDPR Compliance
How to do math calculations inside your bot?
How to get the JSON code for Facebook Ads?
How to reply to stickers?
Set up a Poll with Messenger Chatbot
The way to implement a referral system
Triggers & Actions
What is the OTN (One Time Notification)

Tips & Tricks

Copy Flow to Another Page
How to share a product on another medium?
What is the best images size for the gallery?
What is the maximum file/video size?
Where I can find templates?

Settings

ActiveCampaign
Admins Settings
Analytics – Sales
Bot Profile
Default Reply
Facebook Ads Integration
General Settings
GetResponse
Greeting Message
Icebreaker
Integromat
Klaviyo
LeadSquared
MailChimp
Mailerlite
MooSend
New Users Analytics
PayPal
Persistent Menu
Pipedrive
Platformly
Stripe
Truemail
Welcome Message
Zapier

AI

AI Functions
Appointment scheduling using AI
Connect AI Agent to MCP servers
How to add files to an AI Agent
How to analyze an image using Claude Vision
How to analyze an image using Google Gemini Vision
How to analyze an image using OpenAI Vision
How to convert speech to text with OpenAI
How to edit an image using Google Gemini
How to generate images using Google Gemini
How to generate Images using OpenAI
How to generate images using xAI
How to read documents sent by customers using AI
How to train your bot to respond to keywords
Improve customer service with Claude
Improve customer service with Google Gemini
Rich resposes using AI

Pipeline

How to use Pipeline

Tools

Allow your customer to find places near to them
Appointment scheduling manager
How to auto-reply to comments on Facebook/Instagram posts using AI Agent
How to setup a poll within your bot
QR Code Generator

Inbox

How to add a note to a contact in the inbox?
How to archive a conversation?
How to assign a conversation to an admin or team?
How to block a contact?
How to delete a contact?
How to filter conversations in the inbox?
How to mark a conversation as a follow-up?
How to send a flow from the inbox?
How to send a WhatsApp Template Message from the inbox?
How to transfer a conversation to a human?
How to use saved replies in the inbox?
How to view actions performed in the inbox?

Featured Articles

Popular Articles

Flow Builder
Getting Started
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How to Provide your Own Translations on Built-in Flows?
How can I change the Default reply?

Newest Articles

How to transfer a conversation to a human?
How to filter conversations in the inbox?
How to add a note to a contact in the inbox?
How to view actions performed in the inbox?
How to mark a conversation as a follow-up?

Recently Updated Articles

How to transfer a conversation to a human?
How to filter conversations in the inbox?
How to add a note to a contact in the inbox?
How to view actions performed in the inbox?
How to mark a conversation as a follow-up?

FAQs coming soon