Icebreaker

Ice Breakers provide a way for users to start a conversation with a business with a list of frequently asked questions. Your users will see questions related to your business instead of the generic “Get Started” button. We recommend you to use the Icebreaker feature.

It will help the audience to start a conversation with your business.

To create an ice breaker for your business, set the frequently asked questions about your business on the BotSumo platform.

Navigate to Menu > Settings > General > Icebreakers and click the “Edit” button.

Before that, you need to set the training phrases on the BotSumo platform.

To train your frequently asked questions, go to Menu > Setup A.I and select “Add Training Phrase”.

Now, you need to fill in the details on the next setup wizard (as similar to the image below).

Here in this setup AI wizard, enter your frequently asked question on the “Training phrase” field and select the checkbox if your FAQ contains keywords. 

Then, choose the “Flow answer” checkbox if you already had a chat flow prepared for this training phrase. If you don’t, then fill the reply (answer) to that raining phrase in the “Answer” field.

You can also add a web link by using the “Add Link” option on the right bottom corner and choose “+ Add More Replies” to give more replies for that training phrase. 

If you had 2 or 3 replies for a single training phrase, then messenger chatbot from our BotSumo will choose one reply randomly.

If you want to include additional or more training phrases, select “Add More Training Phrases” option at the end of this setup wizard.

Then don’t forget to save this process.

Like this, you can create “n” number of training phrases inside the platform.

Let’s see how we can use these training phrases as icebreakers on the BotSumo platform.

Now, go to the Icebreaker feature on the “Settings” section and edit it.

Choose the training phrases which you already prepared in the “Setup AI” section and save the process. That is it. This is how we need to create and use icebreakers on the BotSumo platform.

Also, this is how the Icebreakers look in the mobile view.

Hope this article helps you to learn more about “Icebreakers” on BotSumo platform.

If you have any other doubts or queries, visit other articles on the knowledge base.