How to see all receive messages without a response?
Setting AI on your messenger chatbot development will help you to provide a seamless experience to your customers from your business.
But how can you know whether your chatbot is performing? Is your chatbot recognising the messages from your subscribers or not? How efficient is my AI?
“User Messages” section on the dashboard will help you to give an answer to all these above questions.
Click “View Full Report” on the user messages section to get more details on this section.
On the full report, you can see details on,
- User messages that are recognized by AI & not recognized by AI,
- User messages with a response,
- User messages with no-response,
- Most trained phrases on the frequent answers (By NLP).
Hope this article helps you to know about the “Chatbot AI Performance” feature on the BotSumo platform.
If you have any other doubts or queries, visit other articles on the knowledge base or interact with our community or contact our support to get your doubts cleared.